FAQs

  • WHAT BUSINESS NAME WILL SHOW ON MY CREDIT CARD STATEMENT?
    Ameristep is a brand that is part of the GSM Outdoors group of brands and companies. Please be aware that charges for your purchases will appear on your statement as being from GSM Outdoors.
  • MY CREDIT CARD WAS CHARGED BUT I DIDN'T GET MY ORDER. WHAT DO I DO?
    When you place an order on Ameristep.com, a temporary hold is placed on your credit card. This will show as "pending" on your credit card statement. Payment doesn't actually process until your order ships. If for any reason your order doesn't go through or ship, that pending payment will drop off your statement within a few days.
  • I PLACED AN ORDER ON AMERISTEP.COM BUT STILL HAVEN'T GOTTEN MY PRODUCT. WHERE IS IT?
    Throughout the order process you should receive two emails from us. The first confirms your order was successfully placed and provides your order number. Check to make sure you have this email. If you didn't get it, we probably didn't get your order. The next email to arrive confirms shipment and includes a tracking number. Click on that number to go to the UPS website where you can follow your Ameristep order on its way to you. If the package shows it has arrived but didn't, or if the tracking information isn't updating, it's best to contact UPS directly to figure out next steps. We're here to help. So if you didn't get any emails, if you're still confused about the status of your order, or if you just to talk through some details " please call us at 877-269-8490. Our customer service team is available M-F 8:00-4:00pm CT.
  • THE PRODUCT I WANT IS OUT OF STOCK. HOW DO I PLACE AN ORDER?
    Occasionally some of our most popular products get sold through faster than we can make them. Rest assured we're aware of the stocking issue and are working to get the item back on Ameristep.com for purchase. Once that happens, you'll see the "Out of Stock" message change to "In Stock."
  • DO YOU SHIP TO P.O. BOXES?
    Unfortunately, at this time we do not deliver orders to P.O. Boxes. We apologize for the inconvenience and are working to resolve it!
  • ARE REPLACEMENT PARTS AVAILABLE FOR MY AMERISTEP GROUND BLIND?
    Yes. You can review many of the replacement parts available directly on our website. Don't see what you're looking for? We may have additional parts for your specific ground blind available. To place an order, call us at 877-269-8490.
  • CAN YOU SHOOT THROUGH MESH ON AMERISTEP GROUND BLINDS?
    Yes. The mesh is shoot-through, but only with a fixed blade broadhead.
  • WHAT IS THE WARRANTY ON AN AMERISTEP GROUND BLIND?
    Ameristep ground blinds come with a 1-year manufacturer's warranty. However, this warranty does not cover any type of animal or weather damage that may occur.
  • WHAT ARE THE LOOPS ON THE TOP OF MY BLIND FOR?
    Many Ameristep ground blinds feature brush loops, intended to hold natural foliage. By adding items like brush, leaves and branches, you can better conceal your blind to truly disappear into nature.
  • WHAT IS THE BEST WAY TO OPEN MY GROUND BLIND?
    Setup and takedown may vary from model to model. For our hub blinds, we recommend starting with the roof hub first, then the four wall hubs when opening. Do this in reverse when collapsing the blind: first pushing in the four wall hubs then the roof hub.
  • WHAT IS THE WEIGHT CAPACITY OF THE TREE STEPS?
    Ameristep offers two tree step models. The Step-Up Tree Step will hold up to 750 pounds. The Grizzly Tree Step has even more load-bearing power with a maximum weight of 1,250 pounds.